Privacy Policy

 Last updated: 23 October 2026

Who we are

Phoenix Mobile Technology Limited runs this website and our shop at 27 Patrick Street, Kilkenny, R95 N797, Ireland. We're registered in Ireland, company number 649190. If you have a question about your personal information, email info@phoenixmob.com or call 056 775 1453.

What we collect

When you send us a message through this website, we collect your name, email address, any phone number you give us, your phone or tablet model, and what you write to us.

When you bring a phone or tablet in for repair, we keep a record of the repair, which includes your name and contact details.

Our website also uses cookies. These are small files saved on your phone or computer when you visit. If you click Accept on our cookie message, our website provider, Squarespace, records how people use the site, such as which pages are visited and the type of device used. If you click Decline, it doesn't.

How we use your information

We use your details to answer your message, give you a price and carry out your repair or purchase. The law allows this because you asked for our help (GDPR Article 6(1)(b)). If you only asked a general question, the law allows it because we have a genuine reason to reply to you (Article 6(1)(f)).

We keep a record of each repair so we can deal with any warranty claim and keep proper business records. The law allows this because we have a genuine business reason to keep them (Article 6(1)(f)).

We only collect visit numbers if you click Accept (Article 6(1)(a)). You can change your mind at any time. Just click the Cookie Preferences button at the bottom of any page.

We don't make decisions about you automatically, and we don't build profiles of customers.

Do you have to give us your details?

No, but without your name and an email address or phone number we can't reply to you or carry out a repair. The phone number on the website form is optional.

Who else sees your information

Squarespace runs this website and its forms. Messages you send us arrive in our email, which is run by Google. Both companies may store information outside the EU, including in the United States. If they do, they use protections approved under EU law, such as the European Commission's standard contractual clauses. You can ask us for details. We don't sell your details or pass them to anyone else, unless the law requires us to.

How long we keep your information

Messages sent through this website: 12 months, then we delete them.

Repair records: 6 years, then we shred paper copies and delete digital copies.

Visit statistics: kept by Squarespace under its own privacy policy.

When we repair your phone

We don't copy or keep anything from it.

Your rights

You can ask us for a copy of the information we hold about you. You can also ask us to correct it, delete it, limit how we use it, or give it to you in a format a computer can read. We may need to keep repair records for the time set out above.

You can object to us using your information where we rely on a genuine business reason.

If you gave consent, for example by clicking Accept, you can withdraw it at any time. This doesn't affect anything we did before.

To do any of this, email info@phoenixmob.com or call 056 775 1453.

If you're not happy with how we handle your information, you can complain to the Data Protection Commission, which looks after data protection in Ireland: www.dataprotection.ie.